Whilst riding today just on the odd occasion whilst riding with the motor off it would come on by itself. On returning home I checked the software as I always do and all my configuration details are lost…gone, disappeared. Everything else was fine, error state was OK, battery charge showed 84% after a 26 mile ride…a pretty good result. Each bank of cells was reporting OK just no config details. I split the battery and pressed the reset button and it went into root mode fine but on trying to enter the config details all I was presented with was blank boxes. Nothing could be selected, in fact there was nothing to select. I reassembled the battery and installed it on the bike and everything works as normal. Any ideas?
I just had the exact same thing happen, almost sounds like they changed something on their backend…
Fortunately it appears that the battery still works properly for now, but it would be nice to have this issue resolved.